HELP CENTER

Orders placed before 12 noon are usually shipped the same day. Orders received after 12:00 will be shipped the next working day. 

WHAT IS YOUR RETURNS & REFUND POLICY?

Cancellation and returns

This policy does not apply to goods ordered by businesses which are exempt form the Consumer Contracts Regulations 2014 , or the following goods which are exempt from the right to cancel.

Any items which have been personalized or modified to your specification can not be cancelled or returned except when faulty when they will be exchanged for an identical item.

You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please contact using the online form, e-mail, or write to us. We are unable to accept cancellations by phone.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. You may properly examine the goods for 14 days as you would do had you visited our shop, however you may not return any goods that have been used unless they are faulty.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We will refund all monies paid to us by you including any postage / carriage within 14 days, less any costs due under this contract.

Business customers, or customers exempt from the Consumer Contracts Regulations 2014 may not cancel an order without our mutual agreement. 

This cancellation policy does not affect your legal rights - for example, if goods are faulty or not as described.

Faulty Goods / Guarantee

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our shop and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

We do not accept liability for any consequential loss of profit or indirect losses. 

Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a member of School Council. We reserve the right to make cancellation and/or re-stocking charges.

Claims for missing or damaged items must be made within 2 days of delivery.

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.