Terms & Conditions
This site is owned and operated by the trading name of Rossall Enterprise Limited, (“we”, “our” or “us” shall refer to Rossall Enterprise Limited (REL)).
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Our trading address and registered office is:
RossShop,
Rossall Enterprise Limited (REL)
Rossall School
Broadway
Fleetwood
FY7 8J
If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please e-mail us at: REL@rossall.org.uk.
These terms and conditions set out the basis on which you can visit and use our website. They will apply to all transactions carried out on our website. Please read them carefully as they contain important information.
OWNERSHIP OF RIGHTS:
All rights, including copyright, in this website are owned by or licensed to REL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of REL. You may not modify, distribute or re-post anything on this website for any purpose.
PRICES:
REL has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT, where applicable. The price for goods ordered by you and accepted by us will be that stated on the website at the time of order.
ACCURACY OF CONTENT:
Illustrations and colours are for the purposes of representation only. Packaging may vary from that shown. The weights, dimensions and capacities if given are approximate only. If you have any queries, contact our sales team on 01253 774252 to discuss our products further. To the extent permitted by applicable law, REL disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. REL shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
DAMAGES TO YOUR COMPUTER:
REL makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. REL shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
ORDERING ERRORS:
You are able to correct errors on your order up to the point at which you click on “process payment” on the final page of our ordering process.
DISPATCH AND DELIVERY CHARGES:
Normal dispatch will be within 5 working days (Mon-Fri) of placing an order. Orders are delivered within 48-72 hours from being dispatched. During peak periods of trading the time frame for processing & dispatching an order will increase considerably. Typically during these periods orders may take up to 1 weeks or longer to process.
Delivery cost are based on the weight of the items you purchase.
You will be advised by phone or e-mail of any delays to your order and may be offered the option of a part dispatch if practical. Please ensure that the correct postal delivery address is entered on the order as we cannot be held liable for any missing packages dispatched to an incorrect or incomplete address through no fault of our own.
RETURNS, EXCHANGES AND REFUNDS:
All orders will be dispatched with a Returns Form that MUST be sent to us along with the returned items. Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for exchange if the original items are not returned in a resalable condition.
Goods can only be returned for a refund up to 30 days from the date of original purchase. Garments that have been personalised with names or initials CANNOT be exchanged. This does not include any school emblems which are a required part of the uniform.
The cost of returns must be met by the customer, however if the item(s) being returned is/are faulty or were sent incorrectly in error, the postage charges will be refunded. We recommend you obtain a Certificate of Posting from the Post Office or Courier Service used so you can track your returned goods.
Any delivery charges originally paid are non-refundable.
We reserve the right to apply a charge of not more than 10% of the cost of the goods being returned, if they are returned in a state unfit for immediate resale, therefore requiring us to recondition the goods before they can be considered for resale. This charge will be deducted from any refund to be made.
If you are returning any items for a refund, please allow up to 14 days from us receiving the items for the refund to be processed.
FAULTY GOODS AND COMPLAINTS:
All complaints will be dealt with sympathetically. However, we will NOT tolerate any verbal or written abuse from customers to any of our staff.
Any items that are clearly suffering from a manufacturing defect will be replaced or refunded immediately. However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of their complaint. This procedure may take up to 30 days.
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER:
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you, or as verbally confirmed over the telephone.
Your order will not be accepted if it becomes apparent to us that there are material errors in the prices advertised on our website. If you have not supplied us with your e-mail address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. No contract will be formed until you receive confirmation from us that we have accepted your order.
If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
CANCELLATION RIGHT:
You have the legal right to cancel your order within fourteen days of receipt of the goods, except for personalised goods or perishable items. You may cancel your order by contacting us on 01253 774252 or e-mailing rosshop@rossall.org.uk
We will refund you the purchase price for the order you wish to cancel, plus the original basic delivery charge, within 14 days of your request to cancel your order. The postage cost to return the goods will not be refunded.
Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited from your credit or debit card in relation to your order will be re-credited to that credit or debit card account as soon as possible, and in any event within 14 days of cancellation. You have a legal responsibility to take reasonable care of the goods in your possession.
If you do not return the goods as required, we may take legal action to recover a sum not exceeding the trade cost price of the goods.
EXCLUSIONS OF LIABILITY:
Any disclaimers and exclusions or liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Rosshop or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
DATA PROTECTION:
We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.
We process all your credit or debit card information using a secure payment service and do not hold or store your personal details on our servers.
We will only use the information supplied by you for the purposes of fulfilling your order unless you agree otherwise. We would like to notify you of products and offers which may be of interest to you from time to time: if you do not wish to receive such notification please tick the box on the order form. You can correct any information about you or ask for information about you to be deleted by giving us written notice at the address or e-mail address shown on the website.
Please note, that if we suspect that any order is placed or any payment is made fraudulently, we will use the information supplied by you in order to investigate.
In addition, please see our Privacy Policy.
OTHER LEGAL NOTICES:
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions from time to time, be changed and you should look through them as often as possible.
LAW, JURISDICTION AND LANGUAGE:
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE LEAVE THE WEBSITE NOW